What should I do in case of damage and shortage

In international freight transport, the modes of transport include sea transport, air transport, rail transport, land transport and other modes of transport. In the process of transportation, it is inevitable that the goods will be damaged or lost. If it is found by the mailers themselves at the first time, they should contact the freight forwarding company at the first time to verify the possible links of damaged goods lost; If it is found by the consignee, it should be the first time to contact the shipper, the shipper then contact the freight forwarding company, to provide sufficient information for verification and processing.

The recipient must first report this situation to the local government and put it on record in the local government. The recipient shall submit the detailed record information (record number, shortage of goods, proof of damage, copy of goods when signing for receipt), pictures of damaged outer package of goods, product name and quantity, and the recipient's phone number and full name to the problem person and agent to deal with, so as to get the corresponding compensation.